For Demi Fine and fine jewellery

• Return requests must be raised within 2 days of delivery.
• Items must be unused, with original packaging and tags intact.
• An unboxing video is required for any claims of missing items.

Non-Returnable Items

• Custom-made or personalized jewellery
• Goodbye sale or clearance products

Refunds

Approved refunds are processed in 7-10 working days to the payment account confirmed with the customer.